Shipping Policy Price Match Policy Return & Refund Policy Customer Reviews Contact Us FAQ
Skip to content

Privacy Policy

Privacy Policy

Hughes Power Store (Trading name of Hughes Power Services Ltd) – ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us. By using our website, you consent to the practices described herein.


Information We Collect

We collect the following types of information:

  1. Personal Information: Name, email address, phone number, billing/delivery address, and payment information when you make a purchase or contact us.
  2. Technical Data: Device information, IP address, browser type, and browsing patterns to enhance website performance.
  3. Usage Data: Information on website usage, including pages visited, time spent on the site, and purchase history.


How We Use Your Information

We process your data based on the following purposes and legal bases:

  1. Processing Orders (Contractual Necessity): Fulfill and deliver your orders, communicate with you about your purchases, and provide customer support.
  2. Improving Services (Legitimate Interest): Analyze website usage to enhance user experience and service quality.
  3. Marketing Communications (Consent): With your explicit consent, we may send promotional emails about new products, special offers, or other updates. You can opt out at any time.
  4. Legal Compliance (Compliance with the Law): To fulfill legal obligations, such as tax reporting or fraud prevention.


Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data with:

  • Payment Processors: (e.g., Stripe, PayPal) for secure transaction processing.
  • Delivery Providers: (e.g., Royal Mail, DHL) to fulfill orders.
  • IT Service Providers: To maintain website functionality.

All partners are contractually obligated to keep your data secure and use it only for specified purposes. We may also disclose data if required by law or to protect our rights or those of others.

Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax regulations).

Cross-Border Data Transfers
If we transfer your data outside the UK or EU, we ensure it is protected through legally approved mechanisms, such as Standard Contractual Clauses.

Children’s Privacy
Our website is not intended for individuals under 16. We do not knowingly collect personal information from children.


Your Rights

You have the right to:

  • Access: Request a copy of your personal information.
  • Correction: Rectify inaccuracies in your data.
  • Deletion: Request deletion, subject to legal obligations.
  • Objection: Object to processing, particularly for marketing purposes.
  • Data Portability: Request transfer of your data to another service.
  • Withdraw Consent: Opt out of marketing at any time.

To exercise these rights, contact us at sales@hughespowerstore.co.uk.


Cookies

Our website uses cookies to personalize your experience. You can manage cookie preferences through your browser settings.

 

Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page, and significant updates may be communicated via email.

 

Contact Us

Hughes Power Store
31 North Street, Stoke-on-Trent, England, ST4 7DQ, United Kingdom
+44 0800 009 6633 | sales@hughespowerstore.co.uk